View, Create, and Delete custom Case Types
In this section you can view all of the Case Types associated with your organization. This is also where you can create new Case Types and delete your current Case Types.
Select the "Create Case Type" button and enter the name of the Case Type you would like to create.
You can also delete Case Types from the Case Types Section.
When deleting a Case Type, you must re-assign the cases associated with that Case Type to another pre-existing Case Type.
