Relay Settings
Access and configure your organization's Relay tenant, including tenant details, users, request instructions, and Custom Field options.
The Relay Settings area in Monolith contains the administrative controls used to configure your organization's Relay request portal.
For complete guidance on setting up and administering Relay, see Relay Administration.
Relay Settings
Relay Settings is organized into four areas:
Basic Details — manage your Relay tenant name, logo, URL, and tenant email.
User Management — invite users, approve registrations, and manage Relay administrative access.
Instructions — provide guidance requestors see when beginning a new Relay request.
Custom Field Options — control which supported Inquiry and Evidence Custom Fields are available to Relay requestors.
Basic Details
Basic Details contains the identifying information for your Relay tenant, including the URL used by requestors to access Relay.
See Relay Administration for information about configuring tenant details and request instructions.
User Management
Use User Management to control access to your Relay tenant.
Relay users are managed separately from licensed Monolith users and can be invited directly or approved after registering through your organization's Relay URL.
See User Management for complete guidance.
Custom Field Options
Custom Field Options controls which supported Inquiry and Evidence Custom Fields appear to requestors in Relay.
Inquiry Custom Fields can also be mapped to corresponding Case Custom Fields when creating a new Case from an Inquiry.
See Custom Field Options for configuration and mapping guidance.
Managing Relay Requests
Requests submitted through Relay appear in Monolith as Inquiries, where they can be reviewed, triaged, converted into new Cases, or merged into existing Cases.
See Managing Relay Requests in Monolith for the Monolith-side request workflow.
Related Documentation
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