Case Statuses
View, Create, and Delete your Case Statuses
In this section you can view all of the Case Statuses associated with your organization. This is also where you can create new Case Statuses and delete your current Case Statuses.
The "Active" and "Closed" statuses are required by Monolith and cannot be altered or deleted.
Creating a New Case Status
Select the "Create Case Status" button and enter the name of the Case Status you would like to create.
Delete a Case Status
You can also delete Case Statuses from this section.
When deleting a Case Status, you must re-assign the cases associated with that status to another pre-existing Case Status.
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