# Case Types

In this section you can view all of the Case Types associated with your organization. This is also where you can create new Case Types and delete your current Case Types.

<figure><img src="/files/OGhhfeZuBzzDujPaNis8" alt=""><figcaption><p>Case Types</p></figcaption></figure>

## Creating a New Case Type

Select the "Create Case Type"  button and enter the name of the Case Type you would like to create.

<figure><img src="/files/dcMmPCHLCwWhwOF9XdNF" alt=""><figcaption><p>Create Case Type</p></figcaption></figure>

## Delete a Case Type

You can also delete Case Types from the Case Types Section.&#x20;

{% hint style="warning" %}
When deleting a Case Type, you **must** **re-assign the cases associated with that Case Type to another pre-existing Case Type.**&#x20;
{% endhint %}

<figure><img src="/files/XRESAVyFtUhnKhF0w0Sd" alt=""><figcaption><p>Deleting Case Types</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
