Case Statuses

View, Create, and Delete your Case Statuses

In this section you can view all of the Case Statuses associated with your organization. This is also where you can create new Case Statuses and delete your current Case Statuses.

The "Active" and "Closed" statuses are required by Monolith and cannot be altered or deleted.

View your Case Statuses

Creating a New Case Status

Select the "Create Case Status" button and enter the name of the Case Status you would like to create.

Create new Case Status

Delete a Case Status

You can also delete Case Statuses from this section.

When deleting a Case Status, you must re-assign the cases associated with that status to another pre-existing Case Status.